Terms & Conditions
Last updated: 1 October 20261Overview
Please read these terms carefully. By using this website (the "Site"), contacting us, or placing an order with us, you agree to these Terms & Conditions. If you do not agree, please do not use the Site or our services. We may update this page from time to time, and the date at the top shows when it was last changed.
This Site is operated by Carelink Solutions LLC ("we", "us" or "our"). These terms apply to everyone who visits the Site, submits a form, or buys from us, including patients, caregivers and healthcare providers ("you").
2Medical disclaimer
We do not provide medical advice. Carelink Solutions LLC is a supplier of braces and medical supplies, not a medical provider. Content on this Site is for general information only and is not a substitute for professional medical advice, diagnosis or treatment. Always ask your physician or another qualified health provider about any questions you have regarding a medical condition, and follow their instructions on how to use any product.
3Our products and services
We are a registered medical equipment supplier based in Houston, Texas. We supply orthopedic braces and related supplies, including:
- Back braces and lumbar supports
- Knee braces
- Foot, ankle, shoulder, elbow and wrist supports
We also review prescriptions, help you choose a suitable product and, where it applies, handle insurance paperwork on your behalf. Products are subject to availability, and we may change, substitute or discontinue a product or service at any time.
4Prescriptions and medical necessity
Our orders are prescription-led. We may ask for a valid prescription or other documentation from your physician before we process or ship an order. When you submit a prescription or place an order, you confirm that:
- The information you give us is accurate and complete
- The equipment was prescribed by a licensed healthcare provider
- The equipment is for the named patient only
We may decline or pause an order if a prescription is missing, unclear or cannot be verified.
5Orders and pricing
Submitting an order request, whether through the Site, by phone, email or WhatsApp, is an offer to buy. An order is only confirmed once we have checked your prescription, product availability and, where it applies, your insurance details. We may refuse or cancel any order at our discretion, and we will let you know if we do.
Prices and product details may change without notice. The amount you pay may depend on your insurance coverage, co-pays, deductibles and any applicable taxes. We will tell you what you owe before we process your order. If a pricing error occurs, we may cancel the order and contact you to correct it.
6Insurance and billing
Where an order involves insurance, our team will work with your insurance provider and handle the related paperwork. You remain responsible for giving us accurate and complete insurance information.
- Any amount your insurance does not cover, such as co-pays, co-insurance or deductibles, is your responsibility unless we agree otherwise in writing
- Coverage and approval decisions are made by your insurance provider, not by us, and we cannot guarantee that an order will be covered
- Giving false or misleading information to obtain insurance payment is illegal, and we will cooperate with authorities where the law requires it
7Shipping, returns and refunds
Delivery times, shipping charges, returns and refunds are explained in our Shipping Policy and Refund & Return Policy. Both form part of these terms. Please read them before you order, and contact us if anything is unclear.
8Acceptable use
When using the Site, you agree to:
- Give accurate and complete information when you contact us or send a prescription
- Use the Site only for lawful purposes
- Not try to gain unauthorized access to any part of the Site
- Not interfere with how the Site works or upload harmful code
- Not copy, distribute or create derivative works from our content without permission
- Not use bots or automated tools to collect data from the Site
9Product information
Product images are for illustration only, and actual products may differ in appearance, color or design. Please confirm product details with our team before you order. Products may not be available in every location or suitable for every person, and we do not guarantee that descriptions, pricing or other content on the Site are always complete, current or error-free.
10Intellectual property
The original content on this Site, including text, graphics, logos and design, belongs to Carelink Solutions LLC or its licensors and is protected by applicable copyright and trademark laws. Third-party product names, logos and brands belong to their respective owners.
You may view and print material from this Site for your personal, non-commercial use, as long as you keep all copyright and proprietary notices. If you believe any content on this Site infringes your rights, please email us at admin@carelinksolutionsllc.com with details so we can look into it promptly.
11Privacy
How we collect, use and share the information you give us is described in our Privacy Policy. By using the Site or our services, you agree to the practices described there. Please avoid sharing sensitive financial details through the contact form.
12Third-party links
The Site may link to other websites for your convenience. We do not control or endorse them and are not responsible for their content. You visit them at your own risk.
13Disclaimer of warranties
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ACCURACY OF CONTENT. WE DO NOT PROMISE THAT THE SITE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED OR FREE OF ERRORS.
14Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CARELINK SOLUTIONS LLC IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE, UNAUTHORIZED ACCESS TO YOUR DATA, THE CONDUCT OF ANY THIRD PARTY, OR YOUR RELIANCE ON PRODUCT IMAGES OR DESCRIPTIONS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM.
15Changes to these terms
We may update these terms at any time. The latest version will always be posted here with its updated date. By continuing to use the Site or our services after a change, you accept the updated version.
16Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Any dispute that cannot be resolved informally will be handled by the state or federal courts located in Harris County, Texas. Before starting any legal action, please try to resolve the issue informally by contacting us first at admin@carelinksolutionsllc.com.
17General
If any part of these terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. These terms, together with our Privacy Policy, Refund & Return Policy and Shipping Policy, make up the whole agreement between you and Carelink Solutions LLC about your use of the Site and our services.
18Contact us
Questions about these terms? We are happy to help.