Shipping Policy
Last updated: 1 October 20261Overview
Here is how your order gets to you. This page explains how Carelink Solutions LLC processes, ships and delivers orders. It forms part of our Terms & Conditions. We may update it from time to time, and the date at the top shows when it was last changed.
2Order processing
We process orders within 3 business days after we have verified your prescription, your insurance details (where they apply) and product availability.
Please note: we do not ship orders on weekends or public holidays.
3Shipping time
Shipping times vary depending on your location and product availability.
Most standard deliveries are completed within 7 business days after dispatch. Expedited shipping may be available on request, so please contact us if you need your order sooner.
4Order tracking
Once your order ships, we will send you tracking details by email or phone. You can use them to follow your shipment's progress until it reaches you.
5Delays and issues
Your delivery may take longer than expected because of:
- Incorrect or incomplete shipping information
- Insurance verification issues
- Delays at the shipping carrier
We are not responsible for delays caused by external shipping carriers, but we will help you resolve any issue. To avoid problems, please double-check your delivery address and phone number when you order. For returns and refunds, see our Refund & Return Policy.
6Contact us
Questions about your shipment? We are happy to help.