Privacy Policy & Terms of Use
Last updated: 1 October 20261Overview
Please read this page carefully. By using this website (the "Site"), you agree to the privacy practices and terms below. We may update this page from time to time, so please review it when you visit. The date at the top shows when it was last changed.
This Site is operated by Carelink Solutions LLC ("we", "us" or "our"). It provides information about the braces and medical supplies we offer, and lets you contact us or send us a prescription for review.
2Medical disclaimer
This Site does not provide medical advice. Content on this Site is for general information only and is not a substitute for professional medical advice, diagnosis or treatment. Always ask your physician or another qualified health provider about any questions you have regarding a medical condition.
3Information we collect
We collect only the information you choose to give us. You do not need an account to use the Site. Depending on how you reach us, this may include:
- Contact form: your name, email address, phone number, city and state, and the message you write.
- Prescription form: the patient's name and date of birth, insurance type and ID number, your phone number and email address, and the name of any prescription file you select.
- Phone, email and WhatsApp: anything you share when you call, write or message us, including any prescription file you send.
4How we use your information
We use the information you give us to:
- Reply to your questions and requests
- Review prescription requests and help you choose a suitable product
- Work with your insurance details where this applies to your order
- Process, ship and support your order
- Keep our records and improve our service
5Sharing your information
We do not sell your personal information. We share it only when needed to handle your request, for example with:
- Service providers that help us run the Site and deliver form submissions to us, such as our email delivery service
- Insurance providers, when your order involves insurance
- Authorities, where we are required to by law
6Keeping your information safe
We take reasonable steps to protect the information you send us. However, no website or method of transmission is completely secure, and we cannot guarantee absolute security. Please avoid sharing sensitive, confidential or financial details through the contact form, and keep your own devices and internet connection secure.
7Your choices
You can contact us at any time to ask what information we hold about you, to correct it, or to ask us to delete it. We will help where we can, subject to any records we are required to keep. Contact details are in section 17.
8Intellectual property
The original content on this Site, including text, graphics, logos and design, belongs to Carelink Solutions LLC or its licensors and is protected by applicable copyright and trademark laws. Third-party product names, logos and brands belong to their respective owners.
You may view and print material from this Site for your personal, non-commercial use, as long as you keep all copyright and proprietary notices. If you believe any content on this Site infringes your rights, please email us at admin@carelinksolutionsllc.com with details so we can look into it promptly.
9Acceptable use
When using the Site, you agree to:
- Give accurate and complete information when you contact us
- Use the Site only for lawful purposes
- Not try to gain unauthorized access to any part of the Site
- Not interfere with how the Site works or upload harmful code
- Not copy, distribute or create derivative works from our content without permission
- Not use bots or automated tools to collect data from the Site
10Product information
Product images are for illustration only, and actual products may differ in appearance, color or design. Please confirm product details with our team before you order. Products may not be available in every location or suitable for every person, and we do not guarantee that descriptions, pricing or other content on the Site are always complete, current or error-free.
11Third-party links
The Site may link to other websites for your convenience. We do not control or endorse them and are not responsible for their content. You visit them at your own risk.
12Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CARELINK SOLUTIONS LLC IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE, UNAUTHORIZED ACCESS TO YOUR DATA, THE CONDUCT OF ANY THIRD PARTY, OR YOUR RELIANCE ON PRODUCT IMAGES OR DESCRIPTIONS.
13Disclaimer of warranties
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ACCURACY OF CONTENT.
14Changes to this page
We may update this page at any time. The latest version will always be posted here with its updated date. By continuing to use the Site after a change, you accept the updated version.
15Governing law
This page is governed by the laws of the State of Texas, without regard to its conflict of law rules. Before starting any legal action, please try to resolve the issue informally by contacting us first at admin@carelinksolutionsllc.com.
16General
If any part of this page is found to be unenforceable, the rest remains in effect. This page, together with our Terms & Conditions, Refund & Return Policy and Shipping Policy, makes up the whole agreement between you and Carelink Solutions LLC about your use of the Site.
17Contact us
Questions about this page? We are happy to help.